Returns & Exchanges

Our returns and exchange policy is designed to provide customers with complete confidence regarding the products purchased from our store.
All our products include a warranty against manufacturing defects.
We also offer exchanges for items that arrive different from what the customer originally ordered.

If you receive a product with a manufacturing defect or different from your order, please follow the steps below to request an exchange:

If more than 7 working days have passed and the product shows any fault or defect, please contact us with your National Insurance number (or ID equivalent), order number, the item you wish to return, and a description of the defect.

Once we receive your email, we will forward your request to our quality department for evaluation. Approval from this department is required before an exchange can be processed. After the analysis, we will contact you with the results and inform you whether an exchange will be necessary.

The deadline to request an exchange for this reason is up to 90 days after receiving the product.
Please note that we will not process exchanges or refunds after this period.

Your claim will be reviewed within 7 working days and, once the issue is confirmed, you will be contacted by email and may choose one of the following options:

  • Receive a refund of the amount paid.

  • Receive a replacement product identical to the original item ordered.

  • Receive an alternative product of similar value.

  • Receive a store credit voucher to use on future purchases.

In accordance with consumer regulations, cancellation requests for online purchases must be made within 7 working days of receipt.

For credit card refunds, our finance department has a maximum of 7 working days to process the request with the card provider. The time for the refund to appear on your credit card may take up to 120 days, depending on the card issuer and your billing cycle.

If a refund is required, it will be issued via bank transfer within 10 working days after the quality check, and only to an account registered under the same name and ID used when placing the order.

Items returned without prior notice, outside the allowed timeframe, missing components, missing labels, or without the invoice will be sent back to the customer.
The same applies to exchanges rejected after quality analysis; such items will be returned via Royal Mail/Courier with shipping costs paid by the customer.

Important:
Oakshire Home is not responsible for return shipping costs, chargebacks, or shipping fees for exchanges or refunds. These expenses are the responsibility of the customer.