Customs & Import Fees

According to international import regulations, customers have the right to import goods valued up to £50 or equivalent without taxation.
Most of our products fall well below this threshold, which usually avoids any customs charges.

In some cases, the tracking status “Fiscal Issues” may appear due to local tax protocols requiring ICMS/VAT collection in the destination region. If this occurs, your parcel will be held by customs (HMRC) until necessary procedures are completed.

If your parcel is taxed, please contact us so we can assist and attempt to minimise any possible charges.
However, if the tax cannot be avoided, the cost will be the responsibility of the final customer, as required by law.

Please continue to monitor your tracking number. Once customs release the parcel, we will request priority processing whenever possible.

We apologise for any inconvenience this may cause.